Thursday, November 12, 2009

I Need Help With iTunes!

My iTunes program will not open. I get the message:

The iTunes application could not be opened. An unknown error occurred [-50].

My computer runs on Windows XP. I found help advice which said that I should uninstall iTunes and reinstall. I did that, but the program will not open, and I get the box with the same message as above.

I've spent the greater part of the morning on this with no solution to the problem. Any ideas from you techie experts about what else I can do?

UPDATE: Nevermind. I uninstalled iTunes again because it didn't work, and an Apple Software Update appeared on my Quick Launch panel. From there, I reinstalled iTunes and Quick Time and - Voila! - I have my music back.
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13 comments:

  1. susan s.November 12, 2009 at 3:03 PM

    Yes, it's an obvious question, but did you shut down and restart the computer after you did the re-install? Other than that, I got nothing.

    See how tech expert I am?

    ReplyDelete
  2. susankayNovember 12, 2009 at 3:31 PM

    Here's another Susan who always reboots (while swearing). Also: when you reinstalled did you do the whole routine, by going to the iTunes website?

    The last option is to see this as a reason to buy a new computer. But then you have to move all those files and e-mails. ... Sigh

    ReplyDelete
  3. June ButlerNovember 12, 2009 at 3:45 PM

    Susan S. I did.

    Susankay, I believe that you are right. The old girl has been running slower and slower.

    ReplyDelete
  4. Doorman-PriestNovember 12, 2009 at 3:58 PM

    Throw the whole bloody thing out of the window and listen to the radio!

    ReplyDelete
  5. June ButlerNovember 12, 2009 at 4:11 PM

    DP, thanks. That's bloody brilliant.

    ReplyDelete
  6. BooCatNovember 12, 2009 at 4:17 PM

    Grandmère, Have you gone to iTunes and downloaded the new 9.? (not sure of the latest extension)? The last time I tried to access with my XP, I had to upgrade from the iTunes web site.

    ReplyDelete
  7. Ormonde PlaterNovember 12, 2009 at 4:30 PM

    I just upgraded from Vista to Windows 7, and the damn Internet Explorer and Outlook freeze half the time. Time to get a new one, maybe even an Apple.

    ReplyDelete
  8. June ButlerNovember 12, 2009 at 4:39 PM

    Boocat, I downloaded from the iTunes website.

    Ormonde, I lost my Outlook Express, too, and I had to do a Restore to get it back. I was panicked about that.

    ReplyDelete
  9. Mike in TexasNovember 12, 2009 at 4:47 PM

    I hate ITunes.

    ReplyDelete
  10. June ButlerNovember 12, 2009 at 5:15 PM

    Mike, you have a point.

    ReplyDelete
  11. UnknownNovember 12, 2009 at 8:42 PM

    I also have XP and the only time this happens is when the iTunes needs to be updated.

    ReplyDelete
  12. June ButlerNovember 12, 2009 at 8:48 PM

    Ciss, I believe that it was an updated version of iTunes that I installed.

    ReplyDelete
  13. Nick WoodNovember 12, 2009 at 10:29 PM

    buy a mac-no problems.

    ReplyDelete

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