In an earlier post I rejoiced in my new wireless service after dropping my service with Big Phone Company. At the same time, I wailed because we would have to pay a fee of $95 because we broke our contract with BPC, which ran until September of this year.
Earlier today I received a phone call from an employee of Big Phone Company who apologized for the bad service and told me that the $95 fee would be waived. How about that? I asked him how my problem came to his attention, and he told me he called because of my email to the CEO of BPC. In truth, I thought my email would go into a black hole, and I'd hear no more about the matter, which only goes to prove that it doesn't hurt to try, even when hope for a good result seems dim.
Email rules! So do you, Mimi!
ReplyDeleteYeah!!! You did it with an email - and really fast too!
ReplyDeleteGood for you. I wonder if they "googled" you to see if you could really make waves. Of course you can.
ReplyDeleteI wondered about the blog. Although I didn't name names, 2+2=4, n'est-ce pas?
ReplyDeleteWho dat? Who dat say dem phone companies don't fear Mimi?
ReplyDeleteCongratulations, Mimi. Did you threaten to use the voodoo?
ReplyDeleteHave you got it in writing yet?
The word verification is 'bravas' as in
Muchas bravas, Mimi!!!
Who dat?
ReplyDeleteSusan, I have a name and phone number. I'm confident we'll have the waiver. I was amazed to get the call.
I applaud your consumer activism and ask your permission to use your story (with your personal details changed, of course) as an example for my Consumer Protection students. You rock!
ReplyDeleteSure annski, go ahead. I'm a bulldog when I think I've been treated unfairly by a big company. I have other stories. I may not always win, but I try.
ReplyDeleteThe arc of the moral universe scores again!
ReplyDeletePaul (A.), the outcome opens a crack in my cynicism.
ReplyDeleteWe had trouble with our internet around Christmas and could not get it resolved. My husband posted about it on Twitter and someone with AT&T actually saw it and responded. Problem was solved right away. It took a gripe on Twitter of all places to be heard!
ReplyDelete