Tuesday, January 26, 2010

Victory!

In an earlier post I rejoiced in my new wireless service after dropping my service with Big Phone Company. At the same time, I wailed because we would have to pay a fee of $95 because we broke our contract with BPC, which ran until September of this year.

Earlier today I received a phone call from an employee of Big Phone Company who apologized for the bad service and told me that the $95 fee would be waived. How about that? I asked him how my problem came to his attention, and he told me he called because of my email to the CEO of BPC. In truth, I thought my email would go into a black hole, and I'd hear no more about the matter, which only goes to prove that it doesn't hurt to try, even when hope for a good result seems dim.

12 comments:

  1. Yeah!!! You did it with an email - and really fast too!

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  2. Good for you. I wonder if they "googled" you to see if you could really make waves. Of course you can.

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  3. I wondered about the blog. Although I didn't name names, 2+2=4, n'est-ce pas?

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  4. Who dat? Who dat say dem phone companies don't fear Mimi?

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  5. Congratulations, Mimi. Did you threaten to use the voodoo?

    Have you got it in writing yet?

    The word verification is 'bravas' as in

    Muchas bravas, Mimi!!!

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  6. Who dat?

    Susan, I have a name and phone number. I'm confident we'll have the waiver. I was amazed to get the call.

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  7. I applaud your consumer activism and ask your permission to use your story (with your personal details changed, of course) as an example for my Consumer Protection students. You rock!

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  8. Sure annski, go ahead. I'm a bulldog when I think I've been treated unfairly by a big company. I have other stories. I may not always win, but I try.

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  9. The arc of the moral universe scores again!

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  10. Paul (A.), the outcome opens a crack in my cynicism.

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  11. We had trouble with our internet around Christmas and could not get it resolved. My husband posted about it on Twitter and someone with AT&T actually saw it and responded. Problem was solved right away. It took a gripe on Twitter of all places to be heard!

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