KASPERSKY HELP!

I renewed my Kaspersky Anti-Virus on my desktop last month, but the credit card charge did not go through, and they notified me a few days ago, one month later.  I've used the credit card successfully at other vendors several times with no problems, but yesterday I renewed the service once again with a different card.  I forgot to remove the old expired version of Kaspersky from my computer, so the download did not complete.  My fault.

I removed the old version and tried every way I knew to find the button to attempt the download again with no success.  I contacted customer service several times.  I received a response telling me they had my email and would be in touch, but I've heard nothing, nada, rien du tout since night before last.  So, I've paid for the virus protection, but it is not functioning.  Thank goodness I ordered the CD version, which should arrive in the mail shortly, because I don't know where I'd turn next. with such unresponsive and unhelpful customer service.

Hey, Kaspersky!  You can do better.  Next time I'll buy another anti-virus.