Today Is A Better Day

A picture of me yesterday

Yesterday, I spent the better part of the day trying to get my flight reservation to England fixed. After I had already paid my credit card bill for the flight to England, I noticed, much too late, that another person's name was on my e-ticket. I checked the airport and flight information on the printout, but I did not check the name. Who would think that someone else's name would be on the ticket? Not I.

Into stress and panic mode and on the phone with the number punching and long waits. I thought it would be a simple matter of correcting the ticket, but no, the airline, which I would dearly like to name, but I won't, said that they would have to initiate a fraud investigation to make sure that no one stole my reservation. They let it slip that the person whose name was on the ticket was from California. If my credit card number had been stolen, it seems to me that I would have had other fraudulent charges on my bill, but I did not. What I believe happened is that someone typed in the wrong name to my reservation made with my credit card, but the airline would not admit that and their attitude was "take no responsibility and CYA". It's not as simple as I have stated, because I was passed from person to person, then to a supervisor, with long waits in between conversations.

The airline said that they would contact my credit card company after they had done their investigation, but I did not trust them, so I called the company myself. Their service was excellent. The person I talked to laughed when I said that the airline was doing a fraud investigation. The rep said, "This happens often. The airlines put in the wrong name." Ha! She said that they would proceed to challenge the charge and issue me a credit and give me a new card number "just in case".

So now I have no reservation, because the other was canceled. I checked around the internet and made a couple of calls, because I really, really did not want to fly with the same airline, but no other airline had flights which were equal in price and convenient flight times, so I booked again with the same airline, and I now have a ticket in my very own name, for which I had to pay, of course.

Part of this trouble was my own doing for not reading the information on the ticket carefully. I am not a detail person, but, nevertheless, I should have read every word on the ticket. I've learned a lesson - I hope.

Grandpère took my place in picking up the grandchildren from school and staying with them until I could get my affairs arranged and get myself together to go to my son's house to relieve him. I wanted to see my grandchildren, because it was their last day with their dad.

End of story.