Yesterday, as some of you know, I made my pilgrimage to the office of a new doctor in town, an orthopedic specialist, for him to have a look at my knee and my heel, which have been troubling me for a couple of months. When I made my appointment, the receptionist told me that, since I was a new patient, I should arrive one half hour early to fill out the new patient form. Fair enough. On the day before the appointment, I received a reminder call, which repeated the instructions to arrive early.
I left home in time to arrive at the office a few minutes before 3:00 PM, my appointment having been set for 3:30 PM. Unfortunately, I went to the wrong building. I asked if they knew where the office of the orthopedic specialists was. They asked me the name of the doctor, but - alas! - I had forgotten it. The receptionist was kind enough to look up the names of the orthopedists and call them out to me until I recognized the name. Then she called their office to make sure that I had an appointment with them. Do you think she thought I was senile? Now my memory helper for the doctor's name is one the prophets in the Hebrew Testament, since his name is a variation of the name of that prophet. How's that for cleverness after forgetting his name? Here, I'll call him Dr. Prophet.
Once I found the right office, it was 3:15, so I was late for my pre-visit arrival. I began filling out the medical history form. It took me 35 minutes to finish. Toward the end, I felt as though I was taking a very long school test, and I was writing whatever popped into my head first just to get to the end. The spaces in which to put the information were so very small that I had to squeeze in the printing, making some of it nearly illegible. I know that this information is important for the doctor to have, but when it's so long, one does get worn down.
I handed in my form at around 3:50 and proceeded to read my book Constantine's Sword (an excellent book) by James Carroll, at 600+ pages excluding notes, references, and index, of which I had read half, and which I knew would carry me through any wait for a doctor visit. 4:00 came; 5:00 came. I went to ask the receptionist, very politely, if they had forgotten about me. She said, "No, they're reading your medical history." 35 minutes to fill it out and one hour and 10 minutes to read it. Priceless. In between those times, I began thinking of elderly folks who decide to forego medical care because they are old and are going to die anyway. It began to seem an understandable and somewhat attractive idea. I'm a bit hospital and doctor phobic, anyway. It's even hard for me to visit people in the hospital.
At 5:10, I was called in. The nurse apologized to me for the wait and said that they were still behind trying to catch up after Hurricane Gustav and that they were scheduling more patients per day than usual. I understood that. I'm still catching up, too. She x-rayed my knee and foot, and moved me to an examining room. There the wait there was only about 5 minutes, and I clocked the doctor's arrival at 5:25. My math may not be exact. He said, "I'm so sorry you had to wait." I said, "I believe you may have broken my record for waiting in a doctor's office. But wait! No! Once I was left stripped topless and forgotten in an examining room. I had to open the door wrapped in my sheet and remind them I was still there, and they had, indeed!, forgotten me."
They don't call us patients for nothing.
He proceeded to examine me very gently, while we talked of his name and how I had forgotten it, and about my prophet's name memory helper. He looked at the x-rays and gave me my diagnoses of osteoarthritis of the knee and plantar fasciitis of the heel. He said that there were several treatments that he could try, before he would suggest a knee replacement. What a relief! He has no idea what convincing it would take for me to have that surgery. He gave me a steroid shot in the knee, and, when I squealed a little, he said that it was only pressure and not pain. How does he know? I told him his comment reminded of a man talking about the pain of childbirth. He said, "Oh, I never do that!"
Then Dr. Prophet said that he was sending me to a physical therapist. I was overjoyed, because I had been wanting a referral to a therapist from my family doctor, but he never sent me. He asked if I had been to any PTs, and I gave him the name of the therapist who worked with me after I broke my shoulder several years ago, mentioning that he gave wonderful massages. He said that he had one in mind who loved to do feet. He loved working on feet and doing foot massages. I said, "Oh yes! Send me to the foot fetishist!" So, I'm on my way to the foot fetishist, with the hope that he will help my knee, too, soon and very soon.
I must confess that, despite the long wait, I fell a little in love with Dr. Prophet. He was kind, gentle, and caring, and he took time with me to talk to me and answer all my questions. Unfortunately, not all, or even most doctors are like that today. With some, I feel that I'm being rushed through for them to get to the next patient. Doctors reading this, I am not referring to you. I'm sure that you're all like Dr. Prophet with your patients.
Sigh.... Another all-about-me-post. Skip it if you like.
Back in 2003, I had a back operation, thankfully the only time I have had an operation involving overnight stay. There were lots of tests before admittance night before op and one was to check on possible blood clots. Like you I filled out forms and waited until I was the only one in the waiting room. My sister and poor mother (93 at time) were waiting outside in the general hospital area wanting to see me settled into my room before leaving. I therefore was more motivated to ask questions and found they had forgotten me and were having a staff meeting. One of the technicians had to be called out of the meeting to deal with me. I hate having any medical appointment.
ReplyDeleteBrian, you too! I'm sure we all have our stories. Your poor mother and sister. At least, you don't have to have your boobs squeezed between hard metal.
ReplyDeleteNo Grandmere --thank God you can have your boobs sqeezed --and you should get them sqeezed at least once a year --and I'm NOT talking about Grandpere doing the sqeezing either!!!
ReplyDeleteI hate doctors appts too --but I am so grateful I can have them!
Margaret, I had breast cancer 23 years ago. I must have my mammograms. Don't worry. I am faithful about that. And I am grateful for doctors, too. If not for them, I would not be here today.
ReplyDeleteI hope the physical therapy helps. I'm glad you liked the doctor.
ReplyDeleteThis was a great story that I enjoyed reading, so don't worry about 'all about me; posts - you write so well that they are always interesting to read. Thanks!
ReplyDeleteThanks to you readers who are patient enough to read about the patient. After my post asking for prayers about the doctor visit, I thought that I should offer a report on the outcome.
ReplyDeletegrandmere,
ReplyDeleteIn general terms, your post reflects my experience of things. More often than not, I would rather just "trust the process".
Blessings...
Ah, Mimi, it is so nice to have Doctors that will actually talk to you and listen to what you say. And Dr. Prophet sounds lovely, as well as knowledgeable.
ReplyDeleteWhen I was seeing my lovely surgeon, 'Bruce Almighty' oftener than I do now, I was very upset about my mother one time. He said that he would listen to me and then he wanted to talk about his mother! So, he sat down on the stool and listened to every word I had to say and I was glad to be able to listen to him. Of course, I do not expect every doctor to be like that, but I had worked especially hard to get him to see me as something other than just a case, and apparently it had worked beyond my wildest dreams. I was so flattered that he trusted me enough to actually tell me about his mother. He is the one doctor I have that I hope will not retire as long as I need him.
When my friend Bill had a doctor's appointment he signed in and waited while several other patients who had come in after him were called in to see the doctor. Finally he inquired at the desk where the young thing explained that they take appointments before walk-ins. He explained that he had an appointment. She looked and could not find him. They had an appointment for someone with his last name but the first name William. She had no idea that Bill was the standard nickname for William.
ReplyDeleteNow if his name had been Jason and he had signed in as Jace there might have been no problem.
So glad you have a doctor who is also patient, and helpful. Best wishes for the PT>
More than 20 years ago, when I was treated for breast cancer, I went to a large non-profit medical center in New Orleans, and I found that, since the doctors worked for a salary, they were not as focused on seeing as many patients in a day as some in private practice seem to be.
ReplyDeleteI sympathized with the receptionist at Dr. Prophet's office, who seemed to be quite busy on the phone and with folks coming into the office. She never seemed to get a break.
Hey, my mom just got the ol' steroid shot in the knee on Monday! Coincidence?...I think so. :)
ReplyDeleteI hope you're feeling better today. I'm sorry you had to go through all that patient history stuff. Come to New York -- our doctors have computers! Seriously, when my mom met her new orthopedist for the first time, he interviewed her and typed up all her answers himself, right in the exam room. We were very impressed. And it's much faster that way.
PJ, I am feeling better. Yesterday I walked one quarter of a mile, compared to my two miles or one and a half miles that I walked in the past. For weeks, I have not been able to do my afternoon walk at all, and I've missed it quite a lot. It's time alone for me, when I meditate and pray, along with getting my exercise.
ReplyDeleteYour mother's doctor asking the questions himself and typing the info into his computer sounds great. I'd much rather that, or even a computerized form to fill out myself for those of us who'd rather do it that way. The staff transferred my chicken scratch to a computer anyway. Why not let me do it, then correct it, and save it?
I hope that your mom's shot works.
Mimi, sorry this is late but I had to comment on the fact you were forgotten in a doctor's office once. My dear Taciturn was a pediatrician in another life. He went into a clinic room to see a child, "Becky", but she had not yet undressed. He stepped out to allow time for her to get into a gown, then did something else, then decided to check on some babies in the newborn nursery, then he left to go to the hospital picnic. All the rest of the day he had a nagging feeling he had forgotten something. Suddenly, at midnight, he sat up and cried out, "BECKY!!!" He called the family and it turned out that the clinic nurse practitioner had noticed the chart on the door and did the visit. The family did not know that "Becky" had been forgotten! He apologized and from then on, did double checks before he went home at the end of the day.
ReplyDeleteI'm really glad you liked your doctor!
LaurelLew, what a story.
ReplyDeleteI'm glad I found the courage to poke my head out before everyone left and locked up the place.